Four Actions To Take So Repairs Are Done Promptly
December 15, 2014
- One of the biggest headaches for tenants can be getting their landlord to respond promptly to requests for needed repairs.
- Depending on the nature of the repair, a delay can mean business disruption or further damage to the property.
- Taking the following actions will ensure that repairs are handled promptly and that you have recourse if not.
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Needed repairs can range from minor irritations to major damage that make the space unsafe for occupation. Regardless of the severity of the problem, the following action plan will help get your repairs made in a timely fashion, and put you in the best position for taking legal action if needed.
1) When a problem arises, consult your lease to determine who is responsible for making the necessary repairs. Typically, the property owner is responsible, but there are exceptions. Leases frequently include a deadline for making the repairs, usually 30 days after notification. You may find that you have the right to make the repairs yourself if your request is not handled in a prompt manner. Gathering this information before making the initial request will ensure that it is completed efficiently.
2) After gathering the needed information, notify the landlord about your request with a phone call or visit to their office. Be as detailed and specific as possible about the nature of the problem when you request the repair. Also indicate your willingness to give any workmen access to your space so that the repair can be completed.
3) Follow up the oral request in writing. The written request should summarize the original conversation and confirm the details of the planned repairs. Also include the agreed upon timeline for completing the repairs. Send this letter return receipt requested.
4) Carefully documenting the actions you take and the response you receive is critical. Use as much detail as possible in communicating the problem, and take photos of any damage if possible. Keep notes of follow up conversations as well. When the repair is complete, note whether or not it was handled satisfactorily.
Ideally, the landlord will respond promptly by sending someone out to correct your problem. However, if that doesn’t happen, having followed this process will set the stage if additional steps must be taken to resolve the issue.
Taking advantage of professional tenant representation when beginning or renewing a lease can make sure that you are protected in case of major damage that interrupts business operations.
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