CRE Best Practices
November 04, 2013
CRE Best Practices
I’d like to share some thoughts from leaders in the Commercial Real Estate industry about how they perceive the wants needs of commercial property tenants:
1) Superior customer service is more important than ever. Starting the relationship off on the right foot and making the move-in process as painless as possible will determine the rest of the relationship. For example, after the move in, a quick follow up phone call or a personal email to welcome the new tenant and to confirm that everything is satisfactory in their new space gets the relationship off on the right foot.
2) Use of technology should facilitate prompt response to maintenance requests and emergencies that arise. Cell phones and email make it possible for property managers to respond to requests around the clock, seven days a week. The best landlord/tenant relationships today combine the use of technology with a personal touch.
3) Communication channels should always remain open. Good property managers get to know their tenants. They also know their property and keep tenants informed about any issues that may affect them.
4) Property managers should never stop their professional education. A myriad of issues affect commercial property – from risk management to financial issues to customer service. Keeping up to date allows them to truly be problem solvers who create value for the property owner and the tenant.
One of the valuable services Bayshore Partners provides to our clients is researching and evaluating all aspects of the real estate relationship. Considering the commitment of time and money that is involved in a transaction, we work to make sure every move is the right one.
Our depth and breadth of experience – negotiating tenant leases in over 350 markets during the past thirty years – means we know the major players in the industry. Our goal is to find the right fit for each of our clients. That includes the right space, the right price and the right level of customer service.
What are your thoughts? What do you want, need and expect from your property manager?
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